Exchange Policy
At Dhanika Diamonds, we want you to be completely satisfied with your purchase. If for any reason you wish to exchange your diamond jewelry, we offer the following exchange policy:
Eligibility for Exchange
- Exchanges are available for diamond jewelry purchases made within [time frame, e.g., 30 days]
- Exchanges are only available for items in their original condition, with all tags and packaging intact
Exchange Process
- Contact us at dhanikadiamonds@gmail.com or +91 8714174666 to initiate the exchange process
- Provide your order number, reason for exchange, and desired replacement item
- Ship the original item back to us at [return address] within [time frame, e.g., 7 days]
- Once we receive the original item, we will ship the replacement item
Exchange Options
- Exchange for an item of equal value
- Upgrade to an item of greater value (paying the difference)
- Downsize to an item of lesser value (receiving a store credit for the difference)
Restocking Fees
- No restocking fees for exchanges of equal valu
- [Percentage, e.g., 10%] restocking fee for upgrades or downsizes
Exceptions
- Custom orders, engraved, or personalized items are final sale and not eligible for exchange
- Special orders or items that have been altered or resized are not eligible for exchange
Exchange Limitations
- Only one exchange per item
- Exchanges are only available for items purchased directly from Dhanika Diamonds
Warranty Repairs
- Repairs under warranty will be handled separately from exchanges
Changes to Exchange Policy
- We reserve the right to update this exchange policy at any time
- Changes will be posted on our website