Return Policy
At Dhanika Diamonds, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following return policy:
Eligibility for Return
- Returns are accepted within [time frame, e.g., 30 days] of delivery
- Items must be in their original condition, with all tags and packaging intact
- Custom orders, engraved, or personalized items are final sale and not eligible for return
Return Process
- Contact us at [contact email or phone number] to initiate the return process
- Provide your order number, reason for return, and whether you prefer a refund or exchange
- Ship the item back to us at [return address] within [time frame, e.g., 7 days]
- Refunds will be processed within [time frame, e.g., 5-7 business days] after receiving the returned item
Refund Amount
- Refunds will be issued in the original payment method
- Refunds will be for the full purchase price, minus any shipping costs
- Restocking fees may apply (up to [percentage, e.g., 10%])
Exchanges
- Exchanges are available for items of equal or greater value
- Please contact us to initiate the exchange process
Exceptions
- Damaged or altered items are not eligible for return
- Items that have been worn or show signs of wear are not eligible for return
Warranty Repairs
- Repairs under warranty will be handled separately from returns
Changes to Return Policy
- We reserve the right to update this return policy at any time
- Changes will be posted on our website